Questions buyers ask before ordering.

An indicative price range within one working day. Up to three options priced the same way within five to ten working days of receiving a usable specification. Where a factory visit or third-party audit is genuinely needed, we quote it as a separate disclosed line and it adds a few days.

No. Finding suppliers, checking their certificates and preparing a quotation cost you nothing. If a factory visit or third-party audit is needed, we quote it as its own item rather than hiding it in the unit price.

Inspectors who do not work for the factory, trained to your specification and allowed to reject a lot. Pre-shipment inspection is done by our own inspectors or by a third-party agency you choose, and we state which in the quotation before you order.

Send us photographs and we take it from there: evidence, the supplier, and the fix. Rework, replacement or credit. If the problem was ours to prevent, we cover it. We keep your paperwork for the period the law requires, so a claim can still be raised later.

For exports, commonly 30% on order with the balance against a scanned bill of lading, or 100% against an irrevocable confirmed letter of credit at sight. For imports, 14 days from entry, or against documentary collection where agreed. Terms are agreed before anything is ordered.

Sea freight from India to the Gulf runs about five to seven days; East Africa and Europe take longer. Air freight is a few hours to the Gulf. We will give you real dates for your shipment rather than a generic range, and flag it early if the timing looks tight.

Yes, through licensed brokers in the destination market. Before your first invoice we send an HS classification with our reasoning written down, so your own broker can review it if you would rather use them.

Apply through our suppliers page. We will ask for your licences, your capacity and two customer references, and we will visit or arrange an independent audit. If you are not the right fit we will say so, and where we can we will tell you why.

Often, yes. We are paid a disclosed sourcing and quality fee for the first few shipments, and after that you are welcome to own the relationship. We hand over the audit notes, the factory contacts and the documentation either way.

It reaches a named person during working hours, and you get an acknowledgement with a reference number the same day. If we cannot help, we will usually say so within a day rather than leaving you waiting.